1. Introduction

Purpose of the Agreement: This document serves as a legally binding agreement outlining the terms and conditions for website development services provided by TechAo.in.

Definitions: Key terms used in this document, such as “Client,” “Developer,” “Project,” “Deliverables,” etc., are defined for clarity.

2. Client Responsibilities

Clarifications: If the client chooses a readily available package, they must ensure all requirements are mentioned in the package or Scope of Work (SOW) document. For any particular features needed, clients must verify with the team and get email confirmation before proceeding. For custom quotes/proposals/estimates, requirements must be clearly discussed in the recorded Zoom meeting to avoid discrepancies. Clients should not assume any feature will come as default unless explicitly mentioned.

Single Point of Contact: Coordination is feasible with only one designated person at a time. If multiple individuals need to be involved, internal discussions should be conducted, and input provided by only one person to our team.

3. Payment Terms

Payment Schedule: Refer to the SOW document for the payment schedule.

4. Revisions and Changes

Scope of Revisions: The number of revision schedules depends on the chosen package. Refer to the SOW for the revision schedules.

Additional Work and Change Orders: Any additional work or change requests beyond the initial scope will incur extra charges.

5. Project Timeline

Estimated Completion Time: The project’s estimated completion time may vary based on the package. Please refer to the package document and SOW for specific timelines.

Delays and Extensions: Delays caused by the client’s late submissions or feedback will extend the project timeline accordingly.

Client Delays: If the client delays for 30 working days or more, the client must pay the balance payment to continue the project. If the balance is not made within 30 working days, the project will lapse. Once paid, the client will have 75 working days to complete the remaining work.

6. Intellectual Property Rights

Ownership of Deliverables: Upon full payment, clients receive the rights to use the final design for the agreed-upon purpose.

Use of Third-Party Materials: Any third-party materials used will comply with licensing agreements.

Rights to Use Client Content: Clients guarantee that all provided content is free from copyright or trademark infringements.

7. Confidentiality

Protection of Confidential Information: Both parties agree to keep all shared information confidential.

Non-Disclosure Agreement: A formal NDA can be signed upon request if the project’s value exceeds ₹50,000. Documentation fee of ₹5,000 applies.

Call Recording: Calls to our office number or from the designer for clarifications will be recorded for quality purposes.

8. Warranties and Disclaimers

Warranty on Workmanship: Website development services do not come with a warranty. Once the website is launched, maintenance is the client’s responsibility or through AMC subscription.

Disclaimers of Other Warranties: Specific outcomes like search engine rankings or increased traffic are not guaranteed.

9. Limitation of Liability

Cap on Liability: Our liability is limited to the amount paid by the client for the services.

Exclusion of Consequential Damages: We are not liable for indirect, incidental, or consequential damages.

Indemnification: Clients agree to indemnify us against claims arising from the use of the website.

10. Termination

Termination by Client: Clients may cancel the project, but the deposit is non-refundable unless covered by our refund policy.

Termination by Developer: We may terminate the project if the client fails to meet their responsibilities.

Effect of Termination: All completed work up to the termination date will be delivered upon final payment.

11. Testing

Reviewing and Deleting Unwanted Elements: We conduct a comprehensive review of the website to remove any unwanted content or media.

Verification of Links and Buttons: All links and buttons are checked for proper functioning.

Mobile-Friendly Testing: Real-time testing is conducted on Android devices, with adjustments made as necessary.

Enquiry Form Functionality Check: The enquiry form is assessed for proper configuration.

Implementation of CAPTCHA: A CAPTCHA is added to mitigate spam emails.

Client Responsibilities: Clients must report any bugs before launch, which our team will resolve.

12. Maintenance and Support

Post-Launch Support: Clients receive 30 days of complimentary support. Additional support is available through the AMC package.

Maintenance Plans: AMC tasks include regular website updates. Delayed subscriptions may incur additional charges.

Training: Informative training videos are provided for self-service customers. In-depth training is available for an additional fee.

13. Dispute Resolution

Governing Law: This agreement is governed by the laws of Chennai, Tamil Nadu.

Mediation and Arbitration: Disputes will be resolved through mediation or arbitration before legal action.

14. Miscellaneous

Service Hours: Packages are based on estimated working hours. Additional charges apply for exceeding these hours.

Force Majeure: Neither party is liable for delays caused by events beyond reasonable control.

Amendments: Updates to terms will be published on our website. Regularly check for changes.

Severability: If any provision is found invalid, the remaining provisions will still apply.

Assignment: Rights or obligations cannot be assigned without consent.

15. Acceptance

Client Acceptance of Terms: Acceptance is indicated by proceeding with the services or making required payments.

Signatures: Manual signatures are not necessary, as this is a digital agreement.

16. Non-Solicitation Clause

The client agrees not to contact TechAo.in staff directly for future services. Requests must be made through official channels.

17. Definition of Terms

Client: The individual or organization receiving services.

Developer: TechAo.in or its representatives.

Company: TechAo.in, providing the services.

Project: The specific work outlined in the SOW.